How to integrate Vicidial with Vtiger

Vicidial 2.0.5 Open Source Call Center Suite now includes more integration options with Vtiger 5.0.4:

– ViciDial Agent screen search for lead/account/vendor
– User synchronization of VICIDIAL users to Vtiger user database
– User Group synchronization of VICIDIAL user groups to Vtiger Groups
– Added activity event option(call logging in Vtiger) when going from VICIDIAL to Vtiger Accounts
– Ability to click-to-dial a phone number from a record in Vtiger Account screen to the vicidial agent screen
– Optional script to bulk load leads into Vtiger from a CSV file since Vtiger only seems to want to load 500 at a time:
Vtiger_IN_new_accounts_file.pl (we’ve loaded 10,000s at a time)
– Batch Account synchronization through script to output new leads from Vtiger and update existing leads in the VICIDIAL system:
Vtiger_OUT_sync2VICIDIAL_file.pl then you run the VICIDIAL_IN_new_leads_file.pl script to load the new leads

#################

There are three things in this guide
1-For MySQL
2-Installation of Vtigercrm 5.0.4
3-Integration with VICIDIALNOW VERSION: 2.0.5-173

Let we take these steps one by one.

1-For MySQL

CODE: SELECT ALL

#mysql -u root -p   (it will ask for root password default is vicidialnow)
mysql>GRANT ALL on vtigercrm504.* TO vtiger@'%' IDENTIFIED BY 'vtuser';
mysql>GRANT ALL on vtigercrm504.* TO vtiger@localhost IDENTIFIED BY 'vtuser';
mysql>create database vtigercrm504;
mysql>quit


2-Installation of Vtigercrm 5.0.4

CODE: SELECT ALL

#cd /var/www/html
#rm -r -f vtigercrm
#wget http://voxel.dl.sourceforge.net/sourceforge/vtigercrm/vtigercrm-5.0.4.tar.gz
#gunzip vtigercrm-5.0.4.tar.gz
#tar xvf vtigercrm-5.0.4.tar
#chmod -R 0777 vtigercrm
#cd vtigercrm


* in browser go to the following URL: http://ip-address/vtigercrm/index.php
* enter contact info and click the START button at the bottom of the screen
* in system configuration set the database host to: <ip-address>
* database user/pass: vtiger/vtuser
* database name: vtigercrm504
* change default admin(vtadmin) and standarduser(vtuser) passwords
* click to install vtiger, then follow the on-screen instructions

After successful install it will ask for login into vtiger crm, you can login to test if everything is fine. Password for admin to login is “vtadmin”, we have choosen this in aboive step.

Now we have to patch this new install of vtiger to work with VICIDIALNOW
Note: Make sure to execute these commands in vtigercrm folder

CODE: SELECT ALL

#wget http://www.eflo.net/files/Vtiger504_vicidial.patch
#patch -p1 < ./Vtiger504_vicidial.patch


After this goto admin interface for integration and user synchronization
Admin->System Settings

3-Integration with VICIDIALNOW

CODE: SELECT ALL

Enable Vtiger Integration:  1
Vtiger DB Server IP: <your ip>
Vtiger DB Name: vtigercrm504
Vtiger DB Login: vtiger
Vtiger DB Password: vtuser
Vtiger URL: <yout ip>/vtigercrm


Submit setting and click “Click here to Synchronize users with Vtiger”

This will synchronize all users with VTIGER

Note: After synchronization your VTIGER admin password is replaced wih your VICIDIALNOW admin password.

 

How to install Vicidial on Centos 6.7 (Scratch installation)

1/ Disable Selinux:

# /etc/selinux/config => SELINUX=disabled

2/ Update CentOS and then Reboot:

#yum -y update

#reboot

3/ Install dependencies, supporting software and Perl Modules installation:

#yum -y install rdate unzip zip make patch gcc gcc-c++ subversion php php-devel php-gd gd-devel php-mbstring  php-imap php-ldap php-mysql php-odbc php-pear php-xml php-xmlrpc curl curl-devel perl-libwww-perl ImageMagick libxml2 libxml2-devel httpd libpcap libpcap-devel libnet ncurses ncurses-devel screen mysql-server mysql-devel ntp kernel* mutt glibc.i686 conntrack-tools telnet

#Install php-mcrypt

yum -y install epel-release

yum -y install php-mcrypt

4/ Setup Mysql:

#/etc/init.d/mysqld start
#mysql_secure_installation
#chkconfig mysqld on

#service mysqld stop
#cp /etc/my.cnf /etc/my.cnf.original
#echo "" > /etc/my.cnf
#vi /etc/my.cnf

[mysql.server]
user = mysql
#basedir = /var/lib

[client]
port = 3306
socket = /var/lib/mysql/mysql.sock

[mysqld]
datadir = /var/lib/mysql
#tmpdir = /home/mysql_tmp
socket = /var/lib/mysql/mysql.sock
user = mysql
old_passwords = 0
ft_min_word_len = 3
max_connections = 800
max_allowed_packet = 32M
skip-external-locking

log-error = /var/log/mysqld/mysqld.log

query-cache-type = 1
query-cache-size = 32M

long_query_time = 1
#slow_query_log = 1
#slow_query_log_file = /var/log/mysqld/slow-queries.log

tmp_table_size = 128M
table_cache = 1024

join_buffer_size = 1M
key_buffer = 512M
sort_buffer_size = 6M
read_buffer_size = 4M
read_rnd_buffer_size = 16M
myisam_sort_buffer_size = 64M

max_tmp_tables = 64

thread_cache_size = 8
thread_concurrency = 8

# If using replication, uncomment log-bin below
#log-bin = mysql-bin

[mysqldump]
quick
max_allowed_packet = 16M

[mysql]
no-auto-rehash

[isamchk]
key_buffer = 256M
sort_buffer_size = 256M
read_buffer = 2M
write_buffer = 2M

[myisamchk]
key_buffer = 256M
sort_buffer_size = 256M
read_buffer = 2M
write_buffer = 2M

[mysqlhotcopy]
interactive-timeout

[mysqld_safe]
#log-error = /var/log/mysqld/mysqld.log
#pid-file = /var/run/mysqld/mysqld.pid

#########End of file#######

#mkdir /var/log/mysqld
#mv /var/log/mysqld.log /var/log/mysqld/mysqld.log
#touch /var/log/mysqld/slow-queries.log
#chown -R mysql:mysql /var/log/mysqld
#service mysqld restart

5/ Update Timezone and /etc/php.ini:

#rm /etc/localtime

#ln -s /usr/share/zoneinfo/Ameria/New_York /etc/localtime

#ntpdate pool.ntp.org

6/ Setup CPAN and install libraries

#yum -y install perl-CPAN
#yum -y install perl-YAML

#perl -MCPAN -e shell

just press “Enter” for all questions.

install CPAN::Meta::Requirements
install CPAN
reload cpan
install YAML
install MD5
install Digest::MD5
install Digest::SHA1
install readline
install Bundle::CPAN
reload cpan
install DBI
force install DBD::mysql
install Net::Telnet
install Time::HiRes
install Net::Server
install Switch
install Mail::Sendmail
install Unicode::Map
install Jcode
install Spreadsheet::WriteExcel
install OLE::Storage_Lite
install Proc::ProcessTable
install IO::Scalar
install Spreadsheet::ParseExcel
install Curses
install Getopt::Long
install Net::Domain
install Term::ReadKey
install Term::ANSIColor
install Spreadsheet::XLSX
install Spreadsheet::Read
install LWP::UserAgent
install HTML::Entities
install HTML::Strip
install HTML::FormatText
install HTML::TreeBuilder
install Time::Local
install MIME::Decoder
install Mail::POP3Client
install Mail::IMAPClient
install Mail::Message
install IO::Socket::SSL
install MIME::Base64
install MIME::QuotedPrint
install Crypt::Eksblowfish::Bcrypt
quit

At the end before I quit, i usually run all these commands once again to make sure its all installed and to make sure you get the following output for each module:
cpan> install Mail::Message
Mail::Message is up to date (2.115).
cpan> install MIME::QuotedPrint
MIME::QuotedPrint is up to date (3.13).

7/ Installing the Asterisk Perl module

Do NOT use the 0.09 or any newer version, they do not work with ViciDial.

cd /usr/src
yum install wget
wget https://sourceforge.net/projects/testling22/files/asterisk-perl-0.08.tar.gz
tar -zxf asterisk-perl-0.08.tar.gz
cd asterisk-perl-0.08
perl Makefile.PL
make all&& make install

8/ Installing additional software from source

lame, ttyload, iftop, mtop, mytop, htop, sipsak, ploticus and perl-IO-Socket-SSL

LAME is an MP3 encoder used to convert audio files from WAV to MP3. Some prefer GSM usually, but others have standardized on MP3 so you would need this utility to be loaded to use that option.

cd /usr/src
wget http://downloads.sourceforge.net/project/lame/lame/3.99/lame-3.99.5.tar.gz
tar -zxf lame-3.99.5.tar.gz
cd lame-3.99.5
./configure
make &&make install

SoX is a cross-platform command line utility that can convert various formats of computer audio files in to other formats.

cd /usr/src
wget http://downloads.sourceforge.net/project/sox/sox/14.4.1/sox-14.4.1.tar.gz
tar -zxf sox-14.4.1.tar.gz
cd sox-14.4.1
./configure
make -s &&make install

ttyload is a simple terminal application that shows the processor load in a graphical time-based scrolling graph. I use it to view how loaded the system is and it visualizes load spikes very well.

cd /usr/src
wget http://download.vicidial.com/required-apps/ttyload-0.5.tar.gz
tar -xvzf ttyload-0.5.tar.gz
cd ttyload-0.5
vi ttyload.h
**insert this #include directive just above the #define directives.**
#include
Save and close the ttyload.h file
make
ln -s /usr/src/ttyload-0.5/ttyload /usr/bin/ttyload

iftop is a good console bandwidth visualization tool that shows you active connections, where they are going to/from and how much of your precious bandwidth they are using.

cd /usr/src
wget http://www.ex-parrot.com/~pdw/iftop/download/iftop-0.17.tar.gz
tar -zxf iftop-0.17.tar.gz
cd iftop-0.17
./configure
make &&make install

mtop is a great utility for real-time monitoring of mysql and the queries that are running in it.
Note: the root mysql password must be blank before installing this

cd /usr/src
wget http://download.vicidial.com/required-apps/mtop-0.6.6.tar.gz
tar -zxf mtop-0.6.6.tar.gz
cd mtop-0.6.6
perl Makefile.PL
make &&make install

mytop is is an optional utility for monitoring the threads and overall performance of mysql

Note: the root mysql password must be blank before installing this

cd /usr/src
wget http://jeremy.zawodny.com/mysql/mytop/mytop-1.6.tar.gz
tar -zxf mytop-1.6.tar.gz
cd mytop-1.6
perl Makefile.PL
make &&make test &&make install

htop is an interactive process viewer for Linux

cd /usr/src
wget http://downloads.sourceforge.net/project/htop/htop/1.0.2/htop-1.0.2.tar.gz
tar -zxf htop-1.0.2.tar.gz
cd htop-1.0.2
./configure
make &&make install

sipsak is an optional utility that VICIDIAL can use to send messages to an agent’s SIP-based phone(like the Snom 320) to display text on their LCD screen.

cd /usr/src
wget http://download.vicidial.com/required-apps/sipsak-0.9.6-1.tar.gz
tar -zxf sipsak-0.9.6-1.tar.gz
cd sipsak-0.9.6
./configure
make &&make install

ploticus is a free graph creation package that allows you to create line graphs within PNG files simply by creating a config file and a data file. ViciDial uses this package to generate server performance graphs that can be displayed real-time within the ViciDial reports page.

cd /usr/src
wget http://downloads.sourceforge.net/project/ploticus/ploticus/2.42/ploticus242_src.tar.gz
tar -zxf ploticus242_src.tar.gz
cd ploticus242/src/
make clean &&make &&make install
mkdir -p /var/www/html/vicidial/ploticus/
cp pl /var/www/html/vicidial/ploticus/

eACCELERATOR

cd /usr/src
wget http://downloads.sourceforge.net/project/eaccelerator/eaccelerator/eAccelerator%200.9.6.1/eaccelerator-0.9.6.1.zip
unzip eaccelerator-0.9.6.1.zip
cd eaccelerator-0.9.6.1
export PHP_PREFIX="/usr"
$PHP_PREFIX/bin/phpize
./configure --enable-eaccelerator=shared --with-php-config=$PHP_PREFIX/bin/php-config
make &&make install

#yum -y insatll perl-IO-Socket-SSL

9/ Edit file /etc/php.ini:

error_reporting = E_ALL & ~E_NOTICE
memory_limit = 48M
short_open_tag = On
max_execution_time = 330
max_input_time = 360
post_max_size = 48M
upload_max_filesize = 42M
default_socket_timeout = 360

date.timezone = Ameria/New_York

;Dynamic Extensions
zend_extension=”/usr/lib64/php/modules/eaccelerator.so”
;For CentOS 32-bit: zend_extension=”/usr/lib/php/modules/eaccelerator.so”
eaccelerator.shm_size=”48″
eaccelerator.cache_dir=”/tmp/eaccelerator”
eaccelerator.enable=”1″
eaccelerator.optimizer=”1″
eaccelerator.check_mtime=”1″
eaccelerator.debug=”0″
eaccelerator.filter=””
eaccelerator.shm_max=”0″
eaccelerator.shm_ttl=”0″
eaccelerator.shm_prune_period=”0″
eaccelerator.shm_only=”0″
eaccelerator.compress=”1″
eaccelerator.compress_level=”9″

########End of file######

Exit and save php.ini

#mkdir /tmp/eaccelerator
#chmod 0777 /tmp/eaccelerator

10/ Editing the Apache config file

vi /etc/httpd/conf/httpd.conf

To disable logging, change:

CustomLog logs/access_log common
to this:
CustomLog /dev/null common

To enable web browsing of Recordings on Asterisk server, add the below line at last line of httpd.conf

Alias /RECORDINGS/ "/var/spool/asterisk/monitorDONE/"
<Directory "/var/spool/asterisk/monitorDONE">
Options Indexes MultiViews
AllowOverride None
Order allow,deny
Allow from all

Forcetype application/forcedownload

Restart the Apache web server to apply the changes

#service httpd restart
#chkconfig httpd on

11/ Installing DAHDI, LIBRI and Asterisk:

mkdir /usr/src/asterisk
cd /usr/src/asterisk

For asterisk 1.8 (Asterisk 1.8 for vicidial  is still in Beta , use under your own risk)
wget http://downloads.vicidial.com/required-apps/asterisk-1.8.23.0-vici.tar.gz
For asterisk 1.4 (Asterisk 1.4 tested and supported by vicidial)
wget http://downloads.vicidial.com/required-apps/asterisk-1.4.39.1-vici.tar.gz

Dahdi & Libpri
wget http://downloads.digium.com/pub/telephony/dahdi-linux-complete/dahdi-linux-complete-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/libpri/libpri-1.4-current.tar.gz

wget http://download.vicidial.com/required-apps/asterisk-1.8.23.0-vici.tar.gz

tar -xvzf asterisk-1.8.23.0-vici.tar.gz
tar -xvzf dahdi-linux-complete-current.tar.gz (Please check kernel version via CLI “uname -r” of CentOS before downloading the correct version of dahdi else DAHDI service is not installed)
tar -xvzf libpri-1.4-current.tar.gz

LibPri installation
cd /usr/src/asterisk

cd libpri-1.4.14
make clean
make
make install

Dahdi Installation

cd /usr/src/asterisk/
cd dahdi-linux-complete-2.6.2+2.6.2/  # b/c my centos version 2.6 so I use dahdi version is 2.6.2
make all
make install
make config

=> Confirm the DAHDI modules are installed for your kernel version, go to /lib/modules/[kernel version]/dahdi/

cd /usr/src/asterisk/asterisk-1.8.23.0
./configure
make clean
make
make install
make samples
cp /usr/src/asterisk/asterisk-1.8.23.0/contrib/init.d/rc.redhat.asterisk /etc/init.d/asterisk

#chkconfig asterisk on

#service dahdi restart
#chkconfig dahdi on
#modprobe dahdi
#lsmod | grep dahdi
#dahdi_genconf
#dahdi_cfg -vvv
#dahdi_test

12/ Installing audio files

cd /usr/src
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-core-sounds-en-ulaw-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-core-sounds-en-wav-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-core-sounds-en-gsm-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-en-ulaw-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-en-wav-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-en-gsm-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/sounds/asterisk-moh-opsound-gsm-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/sounds/asterisk-moh-opsound-ulaw-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/sounds/asterisk-moh-opsound-wav-current.tar.gz

cd /var/lib/asterisk/sounds
tar -zxf /usr/src/asterisk-core-sounds-en-gsm-current.tar.gz
tar -zxf /usr/src/asterisk-core-sounds-en-ulaw-current.tar.gz
tar -zxf /usr/src/asterisk-core-sounds-en-wav-current.tar.gz
tar -zxf /usr/src/asterisk-extra-sounds-en-gsm-current.tar.gz
tar -zxf /usr/src/asterisk-extra-sounds-en-ulaw-current.tar.gz
tar -zxf /usr/src/asterisk-extra-sounds-en-wav-current.tar.gz

mkdir /var/lib/asterisk/mohmp3
mkdir /var/lib/asterisk/quiet-mp3
ln -s /var/lib/asterisk/mohmp3 /var/lib/asterisk/default

cd /var/lib/asterisk/mohmp3
tar -zxf /usr/src/asterisk-moh-opsound-gsm-current.tar.gz
tar -zxf /usr/src/asterisk-moh-opsound-ulaw-current.tar.gz
tar -zxf /usr/src/asterisk-moh-opsound-wav-current.tar.gz
rm -f CHANGES*
rm -f LICENSE*
rm -f CREDITS*

cd /var/lib/asterisk/moh
rm -f CHANGES*
rm -f LICENSE*
rm -f CREDITS*

cd /var/lib/asterisk/sounds
rm -f CHANGES*
rm -f LICENSE*
rm -f CREDITS*

cd /var/lib/asterisk/quiet-mp3
sox ../mohmp3/macroform-cold_day.wav macroform-cold_day.wav vol 0.25
sox ../mohmp3/macroform-cold_day.gsm macroform-cold_day.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/macroform-cold_day.ulaw -t ul macroform-cold_day.ulaw vol 0.25
sox ../mohmp3/macroform-robot_dity.wav macroform-robot_dity.wav vol 0.25
sox ../mohmp3/macroform-robot_dity.gsm macroform-robot_dity.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/macroform-robot_dity.ulaw -t ul macroform-robot_dity.ulaw vol 0.25
sox ../mohmp3/macroform-the_simplicity.wav macroform-the_simplicity.wav vol 0.25
sox ../mohmp3/macroform-the_simplicity.gsm macroform-the_simplicity.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/macroform-the_simplicity.ulaw -t ul macroform-the_simplicity.ulaw vol 0.25
sox ../mohmp3/reno_project-system.wav reno_project-system.wav vol 0.25
sox ../mohmp3/reno_project-system.gsm reno_project-system.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/reno_project-system.ulaw -t ul reno_project-system.ulaw vol 0.25
sox ../mohmp3/manolo_camp-morning_coffee.wav manolo_camp-morning_coffee.wav vol 0.25
sox ../mohmp3/manolo_camp-morning_coffee.gsm manolo_camp-morning_coffee.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/manolo_camp-morning_coffee.ulaw -t ul manolo_camp-morning_coffee.ulaw vol 0.25

13/ Installing astGUIclient (ViciDial)

First, login to mysql to create the database, add a couple users and assign privileges.
#mysql -u root –p

Enter theses MySQL commands
CREATE DATABASE `asterisk` DEFAULT CHARACTER SET utf8 COLLATE utf8_unicode_ci;
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@'%' IDENTIFIED BY '1234';
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@localhost IDENTIFIED BY '1234';
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;
flush privileges;
quit

I am going to install the latest 2.x SVN trunk which happens to be version 2.8 at the time of writing this guide

mkdir /usr/src/astguiclient
cd /usr/src/astguiclient
#svn checkout svn://svn.eflo.net/agc_2-X/trunk

or

#svn checkout svn://svn.eflo.net:3690/agc_2-X/trunk
cd trunk

perl install.pl
You will have to define various things like IP address of the server
It will also ask you where is the web root, use /var/www/html
Leave the other login settings as-is unless you already know how to update the database and other asterisk config files.

14/ Import sample data

Login to mysql to run some commands
#mysql -u root -p
SET GLOBAL connect_timeout=60;
use asterisk;
\. /usr/src/astguiclient/trunk/extras/MySQL_AST_CREATE_tables.sql
\. /usr/src/astguiclient/trunk/extras/first_server_install.sql
\. /usr/src/astguiclient/trunk/extras/sip-iax_phones.sql
quit

In the Linux terminal, enter these commands
#/usr/share/astguiclient/ADMIN_area_code_populate.pl
#cp /usr/src/astguiclient/trunk/extras/performance_test_leads.txt /usr/share/astguiclient/LEADS_IN/

#chmod 744 /usr/src/astguiclient/trunk/bin/VICIDIAL_IN_new_leads_file.pl

#./usr/src/astguiclient/trunk/bin/VICIDIAL_IN_new_leads_file.pl –forcelistid=107 –forcephonecode=1

15/ Final adjustments

Make several entries in the rc.local of your system.
vi /etc/rc.d/rc.local
#!/bin/sh
#
# This script will be executed *after* all the other init scripts.
# You can put your own initialization stuff in here if you don't
# want to do the full Sys V style init stuff.
touch /var/lock/subsys/local
# OPTIONAL enable ip_relay(for same-machine trunking and blind monitoring)
/usr/share/astguiclient/ip_relay/relay_control start 2>/dev/null 1>&2
# Disable console blanking and powersaving
/usr/bin/setterm -blank
/usr/bin/setterm -powersave off
/usr/bin/setterm -powerdown
### start up the MySQL server
/etc/init.d/mysqld start
### start up the apache web server
/etc/init.d/httpd start
### roll the Asterisk logs upon reboot
/usr/share/astguiclient/ADMIN_restart_roll_logs.pl
### clear the server-related records from the database
/usr/share/astguiclient/AST_reset_mysql_vars.pl
### load dahdi drivers
modprobe dahdi
/usr/sbin/dahdi_cfg -vvvvvvvvvvvvv
### sleep for 20 seconds before launching Asterisk
sleep 20
### start up asterisk
/usr/share/astguiclient/start_asterisk_boot.pl

Make several entries in the crontab of your system:
cd /usr/src/astguiclient

#service crond start

#chkconfig crond on

#crontab –e

recording mixing/compressing/ftping scripts
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl –MIX
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl –GSM
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl –GSM
### keepalive script for astguiclient processes
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl –cu3way
### kill Hangup script for Asterisk updaters
* * * * * /usr/share/astguiclient/AST_manager_kill_hung_congested.pl
### updater for voicemail
* * * * * /usr/share/astguiclient/AST_vm_update.pl
### updater for conference validator
* * * * * /usr/share/astguiclient/AST_conf_update.pl
### flush queue DB table every hour for entries older than 1 hour
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q
### fix the vicidial_agent_log once every hour and the full day run at night
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl
50 0 * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl –last-24hours
## uncomment below if using QueueMetrics
#*/5 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl –only-qm-live-call-check
## uncomment below if using Vtiger
#1 1 * * * /usr/share/astguiclient/Vtiger_optimize_all_tables.pl –quiet
### updater for VICIDIAL hopper
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q
### adjust the GMT offset for the leads in the vicidial_list table
1 1,7 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl –debug
### reset several temporary-info tables in the database
2 1 * * * /usr/share/astguiclient/AST_reset_mysql_vars.pl
### optimize the database tables within the asterisk database
3 1 * * * /usr/share/astguiclient/AST_DB_optimize.pl
## adjust time on the server with ntp
30 * * * * /usr/sbin/ntpdate -u pool.ntp.org 2>/dev/null 1>&2
### VICIDIAL agent time log weekly and daily summary report generation
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl
22 0 * * * /usr/share/astguiclient/AST_agent_day.pl
### VICIDIAL campaign export scripts (OPTIONAL)
#32 0 * * * /usr/share/astguiclient/AST_VDsales_export.pl
#42 0 * * * /usr/share/astguiclient/AST_sourceID_summary_export.pl
### remove old recordings more than 7 days old
#24 0 * * * /usr/bin/find /var/spool/asterisk/monitorDONE -maxdepth 2 -type f -mtime +7 -print | xargs rm -f
### roll logs monthly on high-volume dialing systems
#30 1 1 * * /usr/share/astguiclient/ADMIN_archive_log_tables.pl
### remove old vicidial logs and asterisk logs more than 2 days old
28 0 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime +2 -print | xargs rm -f
29 0 * * * /usr/bin/find /var/log/asterisk -maxdepth 3 -type f -mtime +2 -print | xargs rm -f
30 0 * * * /usr/bin/find / -maxdepth 1 -name “screenlog.0*” -mtime +4 -print | xargs rm -f
### cleanup of the scheduled callback records
25 0 * * * /usr/share/astguiclient/AST_DB_dead_cb_purge.pl –purge-non-cb -q
### GMT adjust script – uncomment to enable
#45 0 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl –list-settings
### Dialer Inventory Report
1 7 * * * /usr/share/astguiclient/AST_dialer_inventory_snapshot.pl -q –override-24hours
### inbound email parser
* * * * * /usr/share/astguiclient/AST_inbound_email_parser.pl

#######End of file#############

16/ Update /etc/asterisk/sip.conf and manager.conf 

Next, it is important to change the externip and localnet values in the /etc/asterisk/sip.conf

The externaddr needs to be the public facing ip of your server.
The localnet will consist of the public facing ip and netmask of your server.

####/etc/asterisk/sip.conf

externip = xxx.xxx.xxx.xxx
localnet = xxx.xxx.xxx.xxx/xxx.xxx.xxx.xxx

####/etc/asterisk/manager.conf

[general]
enabled = yes
;webenabled = yes
port = 5038
bindaddr = 0.0.0.0

[cron]
secret = 1234
read = system,call,log,verbose,command,agent,user
write = system,call,log,verbose,command,agent,user

[updatecron]
secret = 1234
read = command
write = command

[listencron]
secret = 1234
read = system,call,log,verbose,command,agent,user
write = command

[sendcron]
secret = 1234
read = command
write = system,call,log,verbose,command,agent,user

17/ Run this perl script to update the server_ip fields in the asterisk tables

#/usr/share/astguiclient/ADMIN_update_server_ip.pl --old-server_ip=10.10.10.15

Update music on hold configuration
/etc/asterisk/musiconhold.conf
remove the word “old”

#reboot

18/ Check log after rebooting:

tail -f -n 50 /var/log/asterisk/messages
tail -f -n 50 /var/log/messages
more /var/log/dmesg
tail -f -n 40 /etc/httpd/logs/error_log
tail -f -n 40 /var/log/maillog
tail -f -n 40 /var/log/cron

screen -ls

The output should look similar to this: 9or 10 sockets
There are screens on:
2307.ASTVDauto (Detached)
2147.astshell20140626063212 (Detached)
2105.ASTVDadapt (Detached)
2304.ASTlisten (Detached)
2301.ASTsend (Detached)
2153.asterisk (Detached)
2109.ASTconf3way (Detached)
2107.ASTfastlog (Detached)
2310.ASTVDremote (Detached)
2298.ASTupdate (Detached)
10 Sockets in /var/run/screen/S-root.

Start using vicidial
Login to vicidial and configure it.
Add users, campaigns, in-group, DID’s, server, etc….
Go to: http://youripaddress/vicidial/admin.php
The default username is: 6666 and the password is: 1234